Terms of Use

General Terms

01. Every user must understand and accept that playing in Exilium World is a privilege, not a right. Everything provided by Exilium World to its users belongs to Exilium World, not to the users.

02. Every user must understand and accept that they play in Exilium World for free, with no mandatory payments involved. Therefore, there are no legal contractual obligations for services by Exilium World to the user.

By creating your account you must understand and accept that you are not a client of Exilium World, and that Exilium World is in no way providing you with any paid service or being hired by you.

03. The main channels of communication with the Exilium World Administration are our Discord Server and Emails. The presence of GMs (Game Masters) in the game is objective, conducting tests, monitoring events, and fixing problems.

04. Access to your Exilium World account is personal and non-transferable, implying that you are responsible for the security of your account. Do not share your password with anyone, not even administrators or GMs, and ensure that the computer used for the game is protected against malware. Never run programs for interacting with the game that are not provided by the Exilium World Administration, as they may contain viruses and keyloggers, which can result in the theft of your user accounts and/or items.

The Exilium World Administration is not responsible for stolen accounts, stolen items, lost, lent and not returned; lost in PK due to Karma; dropped on the ground and lost; items that have lost their enchantments due to standard game features, etc. It is up to the user to take care of the integrity and maintenance of their account, characters, and items, not the Exilium World Administration.

Our system ensures the server's security against intrusions, so any loss of account or item is generally caused by misuse or negligence of the user.

05. Exilium World allows the trading of accounts, characters, and items for real money or material goods between players, without any involvement, regulation, or guarantee from the Administration.

Players who choose to engage in transactions do so at their own risk and assume all associated responsibilities, without any liability or support from the Administration.

All purchases and sales made between players occur privately and do not receive any support from the Administration in cases of fraud, chargebacks, theft, disputes, errors, or any other issues. If a player loses money, items, or their account due to an unsuccessful transaction, the Administration will not provide any refunds, reversals, or interventions.

If any player attempts to deceive others through scams, forgeries, or fraud, the Administration reserves the right to apply penalties as deemed necessary.

06. All user data, its accuracy, and maintenance, are the sole responsibility of the users.

The Administration will not recover or change lost, forgotten, invalidated, or deactivated user data, passwords, or registered emails. Keep your email account active and secure, as it is essential for password recovery or any verification procedures.

Any personal data loss due to personal reasons is the exclusive responsibility of the user, with the Exilium World Administration not owing any form of compensation or recovery.

07. To not overload the database, all accounts that have been inactive for ninety days (three months) or more will be deleted, along with all their belongings. Once deleted, there is no way to recover anything. To avoid this potential situation, make sure to log in to your account in the game at least once a month.

08. Exilium World reserves the right to delete or block your user account, as well as to stop our services at any time, without any prior notice, explanations, and free from any obligation to make refunds of any purchased coins, regardless of the purchase date.

09. All punishments for the breach of any term or rule herein expressed are applied to the accounts or characters of offenders, regardless of who was in control of them.

10. The official server language is Portuguese, however, we will strive hard to provide information and support to all international players.

11. It is the obligation of each user to know and follow all the terms and rules of conduct expressed herein before participating in Exilium World. Users who break any rules expressed here will not be exempt from punishment for not being aware of all our general terms and rules of conduct.

12. Exilium World reserves the right to change these terms and rules without notice, it is up to you, the user, to stay updated on them.

Code of Conduct

01. It is forbidden to impersonate any Game Master (GM) or member of the Exilium World Administration.

02. Never ask for levels, items, adenas, teleportation, or any type of benefits from any member of the Exilium World Administration, as you will not be assisted or you may even be punished depending on the circumstances.

03. The use of BUGs or any technical fault found either in the game or on the Exilium World website that may provide advantages over other players is prohibited.

If a player identifies a BUG or any type of fault, it is their obligation to immediately report it to the Exilium World administration team.

04. The use of any software that interferes with the game, providing benefits or conveniences to the user, regardless of the degree of advantage gained over other players, is prohibited. Exilium World has security systems that detect and can permanently block the access of computers of users who attempt to use such programs.

05. It is forbidden to use inappropriate language, including but not limited to: vulgar expressions, derogatory nicknames, offensive, pornographic, racist, discriminatory content, threats, incitement to violence outside the context of the game, or any insult to players or to the Administration.

It is also forbidden to invent or spread false rumors with the intention of promoting discord, damaging reputations, or disrupting the environment.

Additionally, cyberbullying is strictly prohibited, understood as repeated and intentional intimidation through digital means that includes, but is not limited to, sending threatening messages, disclosing personal information without consent, and creating fake profiles, all with the aim of intimidating or humiliating other players. Such behaviors are intended to harm the victim emotionally and psychologically, affecting their well-being both inside and outside the virtual environment.

5.1 Reports submitted by those who are not directly affected will only be processed when the content appears to be serious. In other cases, the report must be made by the party directly involved.

5.2 It is forbidden to use the reporting channels abusively or in bad faith, including, for example: Distorting reality by cutting excerpts out of context; “proximity staging” (approaching after a local message to simulate range); sending edited material; making mass reports of low credibility, insisting on classifying generic messages as offensive, etc.

5.3 The user has the duty to cooperate in mitigation by using the protection tools of the game itself: /block, /allblock and chat configuration in the client options.

Repeated refusal to use the tools combined with continued interaction or proactive “conflict hunting” may result in preventive measures, such as Safe Mode — temporary restriction on reading chats — or other sanctions.

This policy applies to all communication channels (Chats) within the game.

The imposition of punishments in these cases will occur exclusively upon receipt of formal reports, which must be submitted through the support channels designated for this purpose. For a report to be considered valid, it is necessary to include a screenshot of the incident, accompanied by the /time command, which serves as a time record of the occurrence. Reports that do not meet this criterion will be automatically disregarded, since the absence of the /time command prevents precise verification of when the fact occurred.

06. Any behavior within the game that is observed and interpreted by the Administrators or Game Masters as Anti-Game behavior (Actions considered improper and of bad character) will also be subject to punishment according to the interpretation of the Exilium World Administration.

Below we will list some examples of behaviors considered Anti-Game and subject to punishment. However, this rule does not apply only to these examples, as the concept of Anti-Game behavior is not limited to them:

Intentionally losing in the Olympiads to give points to a friend, such as: removing equipment and letting the opponent win, claiming slowness, freezing, or bug with the intention of disguising for the opponent to win, not fighting properly (playing in the fight), etc.;

Disrupting or attempting to cheat in any way the Events of Exilium World, whether from automatic events or events made by the GMs. For example: being absent during events, just waiting for your team to win for you, attacking or killing members of your own team, trying to cause some bug intentionally, etc.;

Creating stores (Private Store) for Sale claiming Purchase or vice versa, selling certain items claiming to be selling others with the intention of deceiving players, lying about the price, etc.

07. The communication means provided by the game and by Exilium World exist to facilitate communication among Exilium World players about the world of Exilium World and not to be platforms for advertising the personal businesses of Exilium World users. Advertisements of players' personal businesses will not be accepted through any Exilium World communication means.

If a user wishes to advertise their website, blog, etc., through the structures of Exilium World, they should contact the Exilium World Administration through support to learn about the partnership rules.

Failure to comply with or breach of any item above may result in various types of punishments, from temporary imprisonment of the character to the definitive suspension of the account or computer of the user. It is up to the Exilium World Administration to judge the type of punishment necessary for each occurrence. Exemples of Punishments

Terms for Coin Purchases

01. Exilium Coins are virtual credits intended exclusively for use within Exilium World and are non-transferable outside the game ecosystem. All items and services available for coins can also be obtained through normal gameplay.

02. When purchasing Exilium Coins, you do not receive any privileges over other players. Everyone is subject to the same Rules, General Terms, and penalties in the game, regardless of whether they have purchased coins or not.

03. The delivery time varies depending on the payment method: usually minutes for transfers and card payments, or up to 72 hours for bank slips. Delivery is automatic after confirmation is received from the payment processors. It is not necessary to send a receipt.

For security reasons, delivery occurs only if the character is offline at the time of confirmation. If online, the order will remain Processing and new delivery attempts will automatically occur every hour.

If any issue occurs during automatic delivery, please contact our Support Center. Open a ticket only after 24 hours have passed since payment confirmation.

In case of proven delivery failure (non-receipt after confirmation), we will correct the delivery or, if not possible, issue a refund according to the payment method.

04. After delivery to your character, the custody and use of the coins, items, and services are your responsibility. Exilium World does not refund coins or items lost due to normal game mechanics, third parties, account sharing, or user security failures.

05. We will not refund, under any circumstances, the amounts paid for Exilium Coins after delivery to the character, except when required by applicable law.

06. Exilium World may carry out balancing updates, technical adjustments, fixes, and changes to rules or mechanics. All relevant changes are recorded in the changelog (link). Changes in rules or mechanics, even if they affect the perceived value of items, classes, builds, or services, do not grant any right to refund for already completed purchases.

07. Opening a dispute or chargeback without prior attempt to resolve it with Support, or payment fraud, may result in account suspension and loss of access to our services, in addition to administrative dispute with the payment processor.

By completing a purchase, you declare that you have read and agreed to these Terms and other published policies.